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Towards A Total Service Quality Concept - A theoretical model and some empirical findings
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- Edvardsson, Bo (author)
- Karlstads universitet,Centrum för tjänsteforskning,Avdelningen för företagsekonomi,SAMOT
- Gustavsson, BO. (author)
- Larsson, P. (author)
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- Jönsson, M. (author)
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- (creator_code:org_t)
- Karlstad, 1995
- English.
- Series: the "Frontiers in Services Conferece" Nashville, Tennessee, October 1995
- Other publication (pop. science, debate, etc.)
Subject headings
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Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Keyword
- Business Administration
- Företagsekonomi
Publication and Content Type
- pop (subject category)
- ovr (subject category)
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- Edvardsson, Bo
- Gustavsson, BO.
- Larsson, P.
- Jönsson, M.
- About the subject
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- SOCIAL SCIENCES
- SOCIAL SCIENCES
- and Economics and Bu ...
- and Business Adminis ...
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- the "Frontiers i ...
- By the university
- Karlstad University
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