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Using Kano's theory of attractive quality to better understand customer experiences with e-services
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- Fundin, Anders (author)
- Chalmers University of Technology, Sweden
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- Witell, Lars (author)
- Karlstads universitet,Centrum för tjänsteforskning,Avdelningen för företagsekonomi,SAMOT
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- Nilsson, Lars (author)
- Karlstad University, Sweden
- (creator_code:org_t)
- Emerald, 2003
- 2003
- English.
- In: Asian Journal on Quality. - : Emerald. ; 4:2, s. 32-49
- Journal article (peer-reviewed)
Subject headings
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Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business (hsv//eng)
Keyword
- Business Administration
- Företagsekonomi
Publication and Content Type
- ref (subject category)
- art (subject category)
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- Witell, Lars
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- SOCIAL SCIENCES
- SOCIAL SCIENCES
- and Economics and Bu ...
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- Karlstad University
- Mälardalen University
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