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Service manoeuvres ...
Service manoeuvres to overcome challenges of servitisation in a value network
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- Löfberg, Nina (author)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013),Karlstad University, Sweden
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- Witell, Lars (author)
- Linköpings universitet,Karlstads universitet,Centrum för tjänsteforskning (from 2013),bIndustrial Engineering and Management, Linköping,Företagsekonomi,Filosofiska fakulteten,Karlstad University, Sweden
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- Gustafsson, Anders, 1964- (author)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013),Karlstad University, Sweden
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(creator_code:org_t)
- 2015-05-19
- 2015
- English.
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In: Production planning & control (Print). - : Informa UK Limited. - 0953-7287 .- 1366-5871. ; 26:14-15, s. 1188-1197
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Abstract
Subject headings
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- When manufacturing firms increase the share of service revenues, managing service provision becomes challenging. This study extends previous research on servitisation in individual firms by analysing the challenges service provision creates in a value network. The challenges are identified both within the firms and in the business relationships in the value network. In addition, the paper identifies and describes service manoeuvres firms use to address challenges resulting from servitisation. This case study of a value network is based on interviews carried out at 13 firms in the automotive industry, including suppliers, original equipment manufacturers and consultancies. The research shows that service manoeuvres, such as new types of resource integration and value constellations, are used to overcome challenges in the value network.
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business (hsv//eng)
Keyword
- servitisation
- value network
- challenges
- manufacturing firms
- service manoeuvres
- case study
- Business Administration
- Företagsekonomi
Publication and Content Type
- ref (subject category)
- art (subject category)
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