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Actors inhibiting a...
Actors inhibiting and enabling Service Systems : Bringing the Perfomative View on Organisational Routines to Service Systems
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- Tuominen, Tina (author)
- Hanken School of Economics and Aalto University, FINLAND
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- Edvardsson, Bo, 1952- (author)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013),Handelshögskolan (from 2013)
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- Reynoso, Javier (author)
- EGADE Business School, Monterrey, MEXICO
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(creator_code:org_t)
- 2015
- 2015
- English.
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In: Proceedings of QUIS14. ; , s. 707-716
- Related links:
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https://urn.kb.se/re...
Abstract
Subject headings
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- This paper suggests a theoretical perspective for analysing how different engaged actors enable or inhibit service innovations. To do so, we integrate theories of organisational routines with current understanding of innovations from a service-dominant logic lens. We conceptualise service as collective value creation routines – that is, repetitive, recognisable patterns of interdependent actions of multiple actors – and treat service innovation as institutionalised change in these routines. This actor-centric framework captures the dynamics between unique value co-creation situations and service innovations, and suggests that innovation may emanate from planned change or variation in performance, either at local or systemic level. We discuss how the roles and power relations among actors evolve in different cases, and discuss implications for future research.
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business (hsv//eng)
Keyword
- Service innovation
- routines
- actor
- agency
- social structure
- service system.
Publication and Content Type
- ref (subject category)
- kon (subject category)
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