onr:"swepub:oai:DiVA.org:kau-38646"
Search: onr:"swepub:oai:DiVA.org:kau-38646" > Changing quality in...
- 1 of 1
- Previous record
- Next record
- To hitlist
Changing quality initiative - does the quality profile really change?
-
- Johansson, Elisabeth, 1983- (author)
- Linköpings universitet,Kvalitetsteknik,Tekniska högskolan
-
- Witell, Lars (author)
- Linköpings universitet,Karlstads universitet,Centrum för tjänsteforskning (from 2013),Linkoping Univ, SE-58183 Linkoping, Sweden,Kvalitetsteknik,Tekniska högskolan
-
- Elg, Mattias (author)
- Linköpings universitet,HELIX Vinn Excellence Centre,Kvalitetsteknik,Tekniska högskolan
- (creator_code:org_t)
- Informa UK Limited, 2013
- 2013
- English.
- In: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 24:1-2, s. 79-90
- Journal article (peer-reviewed)
Abstract
Subject headings
Close
- A firm working with quality management over time may change from total quality management to Six Sigma to lean production, but does this actually change the firm's quality profile? This paper seeks to identify specific quality profiles in service firms and how these profiles change over time. The empirical investigation is based on self-assessment studies conducted in 138 Swedish service firms. The results show that service firms often build up a specific quality profile, which they retain over time. The paper develops theoretical and managerial implications based on the research.
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Keyword
- quality management
- quality profile
- quality principles
- change management
- Företagsekonomi
- Business Administration
Publication and Content Type
- ref (subject category)
- art (subject category)
Find in a library
- Total Quality Management and Business Excellence (Search for host publication in LIBRIS)
To the university's database
- 1 of 1
- Previous record
- Next record
- To hitlist
Find more in SwePub
- By the author/editor
- Johansson, Elisa ...
- Witell, Lars
- Elg, Mattias
- About the subject
-
- SOCIAL SCIENCES
- SOCIAL SCIENCES
- and Economics and Bu ...
- and Business Adminis ...
- Articles in the publication
- Total Quality Ma ...
- By the university
- Karlstad University
- Linköping University
Search outside SwePub
- Extend your search to:
- Google Book Search
- Google Scholar
Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.
- Copyright © LIBRIS - National Library Systems
- LIBRIS.kb.se
