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Electronic Health R...
Electronic Health Records Are More Than a Work Tool : Conflicting Needs of Direct and Indirect Stakeholders
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- Cajander, Åsa, Professor (author)
- Uppsala universitet,Bildanalys och människa-datorinteraktion
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- Grünloh, Christiane (author)
- KTH,Medieteknik och interaktionsdesign, MID
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(creator_code:org_t)
- 2019-05-02
- 2019
- English.
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In: Proc. 37th CHI Conference on Human Factors in Computing Systems. - New York, NY, USA : ACM Publications. - 9781450359702
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Subject headings
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- Stakeholder relationships can be complex and include conflicting needs and values, especially in a changing society. However, little is known about details of contradictory perspectives of stakeholders. More discussions are needed in HCI about complex human-centred systems development. In this paper we study the different perspectives of patients and physicians related to Patient Accessible Electronic Health Records (PAEHR) in Sweden. We used themes from interviews with physicians as a lens to analyse survey data from patients. The results show that the needs and wishes of patients conflict with the physicians’ preconceptions of patients’ needs. Moreover, the needs of patients stand in tension with the physicians’ work related preferences. Our paper highlights the necessity to consider the accuracy of stakeholders’ perspectives about other stakeholder groups. We also discuss the implications of the results in relation to design, methods and tools in HCI, and reorientation of work.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)
Keyword
- patient accessible electronic health records
- work environment
- healthcare
- user experience
- patient portal
- doctorpatient relationship
- Technology and Health
- Teknik och hälsa
- Informations- och kommunikationsteknik
- Information and Communication Technology
Publication and Content Type
- ref (subject category)
- kon (subject category)
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