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Electronic Health Records Are More Than a Work Tool : Conflicting Needs of Direct and Indirect Stakeholders

Cajander, Åsa, Professor (author)
Uppsala universitet,Bildanalys och människa-datorinteraktion
Grünloh, Christiane (author)
KTH,Medieteknik och interaktionsdesign, MID
 (creator_code:org_t)
2019-05-02
2019
English.
In: Proc. 37th CHI Conference on Human Factors in Computing Systems. - New York, NY, USA : ACM Publications. - 9781450359702
  • Conference paper (peer-reviewed)
Abstract Subject headings
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  • Stakeholder relationships can be complex and include conflicting needs and values, especially in a changing society. However, little is known about details of contradictory perspectives of stakeholders. More discussions are needed in HCI about complex human-centred systems development. In this paper we study the different perspectives of patients and physicians related to Patient Accessible Electronic Health Records (PAEHR) in Sweden. We used themes from interviews with physicians as a lens to analyse survey data from patients. The results show that the needs and wishes of patients conflict with the physicians’ preconceptions of patients’ needs. Moreover, the needs of patients stand in tension with the physicians’ work related preferences. Our paper highlights the necessity to consider the accuracy of stakeholders’ perspectives about other stakeholder groups. We also discuss the implications of the results in relation to design, methods and tools in HCI, and reorientation of work.

Subject headings

NATURVETENSKAP  -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)
NATURAL SCIENCES  -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)

Keyword

patient accessible electronic health records
work environment
healthcare
user experience
patient portal
doctorpatient relationship
Technology and Health
Teknik och hälsa
Informations- och kommunikationsteknik
Information and Communication Technology

Publication and Content Type

ref (subject category)
kon (subject category)

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