Relationship Between Time Consumption and Quality of Responses to Drug-related Queries: A Study From Seven Drug Information Centers in Scandinavia

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Amundstuen Reppe, LindaNordic University, Norway; Norwegian University of Science and Technology, Norway; St Olays Hospital, Norway (author)

Relationship Between Time Consumption and Quality of Responses to Drug-related Queries: A Study From Seven Drug Information Centers in Scandinavia

Article/chapterEnglish2016

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ELSEVIER,2016
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LIBRIS-ID:oai:DiVA.org:liu-131194
https://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-131194URI
https://doi.org/10.1016/j.clinthera.2016.05.010DOI

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Language:English
Summary in:English

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Funding Agencies|Nord University, Steinkjer, Norway; Norwegian Regional Medicines Information and Pharmacovigilance Centers (RELIS)
Purpose: The aims of this study were to assess the quality of responses produced by drug information centers (DICs) in Scandinavia, and to study the association between time consumption processing queries and the quality of the responses. Methods: We posed six identical drug-related queries to seven DICs in Scandinavia, and the time consumption required for processing them was estimated. Clinical pharmacologists (internal experts) and general practitioners (external experts) reviewed responses individually. We used mixed model linear regression analyses to study the associations between time consumption on one hand and the summarized quality scores and the overall impression of the responses on the other hand. Findings: Both expert groups generally assessed the quality of the responses as "satisfactory" to "good." A few responses were criticized for being poorly synthesized and less relevant, of which none were quality-assured using co-signatures. For external experts, an increase in time consumption was statistically significantly associated with a decrease in common quality score (change in score, -0.20 per hour of work; 95% CI, -0.33 to -0.06; P = 0.004), and overall impression (change in score, -0.05 per hour of work; 95% CI, -0.08 to -0.01; P = 0.005). No such associations were found for the internal experts assessment. Implications: To our knowledge, this is the first study of the association between time consumption and quality of responses to drug-related queries in DICs. The quality of responses were in general good, but time consumption and quality were only weakly associated in this setting. (C) 2016 The Authors. Published by Elsevier HS Journals, Inc.

Subject headings and genre

MEDICIN OCH HÄLSOVETENSKAP Hälsovetenskap Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi hsv//swe
MEDICAL AND HEALTH SCIENCES Health Sciences Health Care Service and Management, Health Policy and Services and Health Economy hsv//eng
drug information services; physicians; "quality assurance
health care"; time factors

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Lydersen, StianNorwegian University of Science and Technology, Norway (author)
Schjott, JanHaukeland Hospital, Norway; University of Bergen, Norway; Haukeland Hospital, Norway (author)
Damkier, PerOdense University Hospital, Denmark (author)
Rolighed Christensen, HanneBispebjerg and Frederiksberg University Hospital, Denmark (author)
Peter Kampmann, JensBispebjerg and Frederiksberg University Hospital, Denmark (author)
Böttiger, YlvaLinköpings universitet,Avdelningen för läkemedelsforskning,Medicinska fakulteten,Region Östergötland, Klinisk farmakologi(Swepub:liu)ylvbo14 (author)
Spigset, OlavNorwegian University of Science and Technology, Norway; St Olays Hospital, Norway (author)
Nordic University, Norway; Norwegian University of Science and Technology, Norway; St Olays Hospital, NorwayNorwegian University of Science and Technology, Norway (creator_code:org_t)

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In:Clinical Therapeutics: ELSEVIER38:7, s. 1738-17490149-29181879-114X

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