Organizational governance of activation policy: Transparency as an organizational ideal in a Swedish welfare agency

Hollertz, Katarina, 1974 (author): Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work

Jacobsson, Kerstin, 1966 (author): Gothenburg University,Göteborgs universitet,Institutionen för sociologi och arbetsvetenskap,Department of Sociology and Work Science

Seing, Ida, 1982- (author): Linköpings universitet,Pedagogik och sociologi,Filosofiska fakulteten

(creator_code:org_t)

2018-10-30
2018
English.
In: International Social Security Review. - : Wiley. - 0020-871X .- 1468-246X. ; 71:4, s. 71-89

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Abstract Subject headings

The Swedish Social Insurance Agency (Försäkringskassan – SSIA) and its frontline staff have a key role in the implementation of activation policy. Drawing on ethnographic research conducted at local offices, this article investigates how the transparency ideal, as an integral part of the organizational governance of the activation policy, is negotiated and enacted in the everyday life of a welfare bureaucracy. The analysis shows the central role that the transparency ideal plays in the alignment of frontline staff with the normative regime of the agency. While the transparency ideal is central to the internal organizational life of the SSIA, the analysis shows how transparency is much less salient in relation to clients and other relations with the outside world.

By the author/editor: Hollertz, Katari ...; Jacobsson, Kerst ...; Seing, Ida, 1982 ...

About the subject

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