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Service portfolio m...
Service portfolio management : A repository-based framework
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- Comerio, Marco (author)
- University of Milano-Bicocca, Milan, Italy
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- Batini, Carlo (author)
- University of Milano-Bicocca, Milan, Italy
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- Castelli, Marco (author)
- University of Milano-Bicocca, Milan, Italy
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- Grega, Simone (author)
- TSP – Tecnologie e Servizi Professionali S.r.l., Rome, Italy
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- Rossetti, Marco (author)
- University of Milano-Bicocca, Milan, Italy
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- Viscusi, Gianluigi (author)
- EPFL-CSI, Lausanne, Switzerland
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University of Milano-Bicocca, Milan, Italy TSP – Tecnologie e Servizi Professionali Sr.l., Rome, Italy (creator_code:org_t)
- Elsevier, 2015
- 2015
- English.
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In: Journal of Systems and Software. - : Elsevier. - 0164-1212 .- 1873-1228. ; 104, s. 112-125
- Related links:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Subject headings
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- The paper discusses a framework for managing and evaluating ICT-enabled service portfolios along the service design phase. The framework adopts a service reuse perspective and it is made up of i) a model for the representation of a repository of services, ii) a model for the definition of a service portfolio representing current production lines of a service provider organization, iii) a set of metrics for service portfolio evaluation, and iv) a tool supporting managers in decision making for the achievement of design objectives. The proposed metrics and the tool are supposed to allow decision makers to get an improved view of the service design process. Furthermore, the framework supports managers in decision making for the achievement of production objectives as well as operational strategies, resulting in potential reuse initiatives, likewise. To provide evidence of the impacts of the proposed framework, experimental activities are discussed focusing on a real life case study, referring to an Italian small size service provider.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Keyword
- Service portfolio; Service repository; Service reuse
Publication and Content Type
- ref (subject category)
- art (subject category)
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