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Quality management ...
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Lagrosen, Yvonne.1966-Chalmers University of Technology, Department of Quality Sciences
(author)
Quality management and health : a double connection
- Article/chapterEnglish2007
Publisher, publication year, extent ...
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Emerald Group Publishing Limited,2007
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printrdacarrier
Numbers
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LIBRIS-ID:oai:DiVA.org:lnu-29752
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https://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-29752URI
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https://doi.org/10.1108/02656710710720321DOI
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https://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-3721URI
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https://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-1812URI
Supplementary language notes
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Language:English
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Summary in:English
Part of subdatabase
Classification
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Subject category:ref swepub-contenttype
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Subject category:art swepub-publicationtype
Notes
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The purpose of this paper is to examine and discuss the effects of quality management in the health care sector and the general effects of quality management on the health of the employees. Methodology/approach The empirical basis consists of three case studies in one industrial manufacturing company and two hospitals. The empirical data have been gathered with both qualitative and quantitative methods. Findings: The twofold value of quality management, of preventing disease by supporting more rewarding working conditions as well as improving the treatment of disease by increasing the effectiveness of health care organisations it indicated. Leadership commitment was found to be the most crucial common prerequisite for successful quality management implementation and for creating a healthy work environment. In addition, continuous improvements and participation of everybody were found to have importance for well functioning quality management as well as for health. Research limitations/implications: The paper provides additional understanding of the influence of quality management on health and a model is presented. A limitation is that the factors studied are fairly broad and for further research it will be useful to go deeper into the mechanics of them. Practical implications: The three factors leadership commitment, participation of everybody and continuous improvements have been shown to be vital contributors for health and managers should make every effort to implement them. Originality/value: The double effect of quality management on health has not been studied before and knowledge of the factors contributing to it is valuable.
Subject headings and genre
Added entries (persons, corporate bodies, meetings, titles ...)
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Bäckström, IngelaMittuniversitetet,Institutionen för teknik, fysik och matematik (-2008),Mid Sweden University, Department of Engineering Physics and Mathematics(Swepub:miun)ingbac
(author)
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Lagrosen, StefanHögskolan Väst,Avd för företagsekonomi(Swepub:hv)aehsl
(author)
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Chalmers University of Technology, Department of Quality SciencesInstitutionen för teknik, fysik och matematik (-2008)
(creator_code:org_t)
Related titles
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In:International Journal of Quality & Reliability Management: Emerald Group Publishing Limited24:1, s. 49-610265-671X1758-6682
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