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- Winter, Jeff,1959-Blekinge Tekniska Högskola,Sektionen för datavetenskap och kommunikation (author)
Identifying organizational barriers : A case study of usability work when developing software in the automation industry
- Article/chapterEnglish2014
Publisher, publication year, extent ...
- Elsevier,2014
- printrdacarrier
Numbers
- LIBRIS-ID:oai:DiVA.org:lnu-50819
- https://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-50819URI
- https://doi.org/10.1016/j.jss.2013.09.019DOI
- https://urn.kb.se/resolve?urn=urn:nbn:se:bth-6747URI
Supplementary language notes
- Language:English
- Summary in:English
Part of subdatabase
- SwePubSwePub
Classification
Notes
- This study investigates connections between usability efforts and organizational factors. This is an important field of research which so far appears to be insufficiently studied and discussed. It illustrates problems when working with software engineering tasks and usability requirements. It deals with a large company that manufactures industrial robots with an advanced user interface, which wanted to introduce usability KPIs, to improve product quality. The situation in the company makes this difficult, due to a combination of organizational and behavioural factors that led to a “wicked problem” that caused conflicts, breakdowns and barriers. Addressing these problems requires a holistic view that places context in the foreground and technological solutions in the background. Developing the right product requires communication and collaboration between multiple stakeholders. The inclusion of end users, who fully understand their own work context, is vital. Achieving this is dependent on organizational change, and management commitment. One step to beginning this change process may be through studying ways to introduce user-centred design processes.
Subject headings and genre
- NATURVETENSKAP Data- och informationsvetenskap Programvaruteknik hsv//swe
- NATURAL SCIENCES Computer and Information Sciences Software Engineering hsv//eng
- Usability; KPI; Human computer interaction; User centred design; Wicked problem
- Informatik
- Information Systems
- Computer Science
- Datavetenskap
Added entries (persons, corporate bodies, meetings, titles ...)
- Rönkkö, KariBlekinge Tekniska Högskola,Sektionen för datavetenskap och kommunikation(Swepub:bth)kro (author)
- Rissanen, MikkoABB Corporate Research (author)
- Blekinge Tekniska HögskolaSektionen för datavetenskap och kommunikation (creator_code:org_t)
Related titles
- In:Journal of Systems and Software: Elsevier88, s. 54-730164-12121873-1228
Internet link
- http://www.sciencedirect.com/science/article/pii/S0164121213002343
- http://bth.diva-portal.org/smash/get/diva2:834285/FULLTEXT01
- https://bth.diva-portal.org/smash/get/diva2:834285/FULLTEXT01.pdffulltext:postprint
- https://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-50819
- https://doi.org/10.1016/j.jss.2013.09.019
- https://urn.kb.se/resolve?urn=urn:nbn:se:bth-6747
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