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E-Maintenance as an...
E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource
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- Chowdhury, Soumitra, 1983- (author)
- Högskolan i Halmstad,Människa och Informationsteknologi (MI-lab)
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- Akram, Asif, 1978- (author)
- Högskolan i Halmstad,Människa och Informationsteknologi (MI-lab)
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- Åkesson, Maria, 1963- (author)
- Högskolan i Halmstad,Människa och Informationsteknologi (MI-lab)
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(creator_code:org_t)
- Elsevier, 2012
- 2012
- English.
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In: MCIS 2012 Proceedings. - : Elsevier.
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Abstract
Subject headings
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- This paper reports business related challenges and opportunities for e-maintenance as an emerging customer value generating IT-enabled resource. The research study is concerned with the e- maintenance based on remote diagnostics in the vehicle industry. E-maintenance of vehicles is of great importance as e-maintenance technology has great potential to provide various state of the art maintenance related services for the vehicles. This emerging technology brings challenges and opportunities to generate value both for the companies and their customers. In this paper, we have presented several business related challenges and opportunities for e-maintenance. In the form of a set of propositions, the contribution of this paper is to conceptualize e-maintenance as an emerging customer value generating IT-enabled resource by showing challenges and opportunities related to it.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Keyword
- E-maintenance
- IT-enabled resource
- Challenges
- Opportunities
- Customer value
- Data- och informationsvetenskap
- Computer and Information Sciences Computer Science
Publication and Content Type
- ref (subject category)
- kon (subject category)
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