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- Ericson, ÅsaLuleå tekniska universitet,Digitala tjänster och system (author)
Crisis: a driver for tourism innovation and service design?
- Article/chapterEnglish2024
Publisher, publication year, extent ...
- Cambridge University Press,2024
- electronicrdacarrier
Numbers
- LIBRIS-ID:oai:DiVA.org:ltu-104331
- https://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-104331URI
- https://doi.org/10.1017/pds.2024.237DOI
Supplementary language notes
- Language:English
- Summary in:English
Part of subdatabase
- SwePubSwePub
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Notes
- Full text license: CC BY-NC-ND, This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work. Source: https://doi.org/10.1017/pds.2024.237
- Tourism entrepreneurs adapted to regulations during COVID-19 by introducing creative solutions. The crisis was said to be a unique opportunity for innovating sustainable businesses. This study investigates crisis as a driver for innovation and its relevance to service design. Interviews with entrepreneurs are the empirical base that highlights that finetuning existing services is an established approach instead of innovative service design. Few expressed lessons were learned from the creative solutions made during the pandemic, suggesting that strategies for innovation need to be developed.
Subject headings and genre
- SAMHÄLLSVETENSKAP Medie- och kommunikationsvetenskap Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning hsv//swe
- SOCIAL SCIENCES Media and Communications Information Systems, Social aspects hsv//eng
- SAMHÄLLSVETENSKAP Ekonomi och näringsliv Företagsekonomi hsv//swe
- SOCIAL SCIENCES Economics and Business Business Administration hsv//eng
- HUMANIORA Konst Design hsv//swe
- HUMANITIES Arts Design hsv//eng
- service-oriented design
- innovation
- user-centred design
- design thinking
- tourism and hospitality
- Informationssystem
- Information Systems
Added entries (persons, corporate bodies, meetings, titles ...)
- Lugnet, Johan,1983-Luleå tekniska universitet,Digitala tjänster och system(Swepub:ltu)johhol (author)
- Ek Styvén, Maria,Professor,1969-Luleå tekniska universitet,Industriell ekonomi(Swepub:ltu)marias (author)
- Zobel, Thomas,1972-Luleå tekniska universitet,Industriell ekonomi(Swepub:ltu)thomasz (author)
- Luleå tekniska universitetDigitala tjänster och system (creator_code:org_t)
Related titles
- In:DESIGN 2024: Cambridge University Press, s. 2343-2352
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