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Gender matters in the global outsourcing of service work
- Howcroft, Debra (author)
-
- Richardson, H. (author)
- Salford Business School
- (creator_code:org_t)
- 2008
- 2008
- English.
- In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 23:1-2, s. 44-60
- Journal article (peer-reviewed)
Abstract
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- This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities.
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