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Reliability of a qu...
Reliability of a questionnaire and an ergonomic checklist for assessing working conditions and health at call centres
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- Norman, Kerstin (author)
- Department for Work and Health, National Institute for Working Life, Stockholm, Sweden
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- Alm, Håkan (author)
- Luleå tekniska universitet,Arbetsvetenskap,Luleå University of Technology
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- Wigaeus Tornqvist, Ewa (author)
- Department for Work and Health, National Institute for Working Life, Stockholm, Sweden; Department of Public Health Sciences, Karolinska Institute, Sweden
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- Toomingas, Allan (author)
- Department for Work and Health, National Institute for Working Life, Stockholm, Sweden; Department of Public Health Sciences, Karolinska Institute, Sweden
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(creator_code:org_t)
- 2015-01-08
- 2006
- English.
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In: International Journal of Occupational Safety and Ergonomics. - : Informa UK Limited. - 1080-3548 .- 2376-9130. ; 12:1, s. 53-68
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Abstract
Subject headings
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- Background. The purpose was to study the test-retest reliability and internal consistency of questions in a questionnaire concerning working conditions and health and the inter-rater reliability of observations and measurements according to an ergonomic checklist.Method. Fifty-seven operators participated in a retest questionnaire and 58 operators participated in an inter-observer test.Results. The questions had fair to good or higher reliability in 142 of the total of 312. Twenty-seven of the total of 44 variables in the ergonomic checklist were classified as having fair to good or higher reliability.Conclusions. About half of the questions had fair to good or higher reliability and can be recommended for further analyses. The majority of variables in the ergonomic checklist were classified as having fair to good or higher reliability. Low reliability does not necessarily indicate that the reliability of the test, per se, is low but may signify that the conditions measured vary over time or that the answers are aggregated in one part of the scale.
Subject headings
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
Keyword
- test-retest reliability
- inter-observer test
- questionnaire
- ergonomic checklist call centre
- computer work
- Engineering Psychology
- Teknisk psykologi
- TECHNOLOGY
Publication and Content Type
- ref (subject category)
- art (subject category)
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