Search: onr:"swepub:oai:DiVA.org:ltu-66719" >
Exploring the micro...
Exploring the microfoundations of servitization : How individual actions overcome organizational resistance
-
- Lenka, Sambit (author)
- Luleå tekniska universitet,Innovation och Design,Luleå tekniska universitet, Innovation och Design
-
- Parida, Vinit (author)
- Luleå tekniska universitet,Innovation och Design,University of Vaasa, Department of Management,Luleå tekniska universitet, Innovation och Design
-
- Rönnberg Sjödin, David (author)
- Luleå tekniska universitet,Innovation och Design,Luleå tekniska universitet, Innovation och Design
-
show more...
-
- Wincent, Joakim (author)
- Luleå tekniska universitet,Innovation och Design,Hanken School of Economics, Helsinki,Luleå tekniska universitet, Innovation och Design
-
show less...
-
(creator_code:org_t)
- Elsevier, 2018
- 2018
- English.
-
In: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; , s. 328-336
- Related links:
-
https://urn.kb.se/re...
-
show more...
-
https://doi.org/10.1...
-
https://urn.kb.se/re...
-
show less...
Abstract
Subject headings
Close
- Servitization research has principally focused on the transition of organizational-level strategy, systems, capabilities, and processes for firms to be able to offer advanced services to their customers. Less is known of the underlying microfoundational dynamics of such transitions at the individual-level. Based on a multiple case study of six large multinational industrial firms engaged in servitization efforts, this paper identifies the tactics (i.e., evangelizing, bootlegging, leveraging, and collaborating) that individuals adopt to overcome organizational resistance to servitization. This study also presents the conditions that are necessary for individual employees to adopt these tactics. The present study provides theoretical and practical implications of the microfoundations of servitization, focusing attention on individual-level actions that affect the outcomes at the organizational-level to drive servitization efforts.
Subject headings
- TEKNIK OCH TEKNOLOGIER -- Annan teknik -- Övrig annan teknik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Other Engineering and Technologies -- Other Engineering and Technologies not elsewhere specified (hsv//eng)
Keyword
- Entreprenörskap och innovation
- Entrepreneurship and Innovation
- Servitization; Response tactics; Microfoundation; Individual level; Product-service systems (PSS); Advanced services; Organizational resistance
Publication and Content Type
- ref (subject category)
- art (subject category)
Find in a library
To the university's database