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Benefits Realisation in Post-Implementation Development of ERP Systems: A Case Study
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- Hietala, H. (author)
- M3S Research Group, University of Oulu, Finland
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- Päivärinta, Tero, 1971- (author)
- Luleå tekniska universitet,Digitala tjänster och system,M3S Research Group, University of Oulu, Finland
- (creator_code:org_t)
- Elsevier, 2021
- 2021
- English.
- In: CENTERIS 2020 - International Conference on ENTERprise Information Systems / ProjMAN 2020 - International Conference on Project MANagement / HCist 2020 - International Conference on Health and Social Care Information Systems and Technologies 2020, CENTERIS/ProjMAN/HCist 2020. - : Elsevier. ; , s. 419-426
- Conference paper (peer-reviewed)
Abstract
Subject headings
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- Enterprise Resource Planning (ERP) systems influence organisational performance and business strategies significantly. However, identifying, managing, and realising expected benefits of ERP is challenging. The existing ERP research has largely focused on the implementation phase leaving post-implementation development understudied. Yet, post-implementation development ensures continuing benefits. This paper documents a single-case study on benefits realisation in post-implementation ERP development. The results imply that benefits realisation practices can improve job satisfaction while lack of it can lead to unused solutions. Outdated and evolved business processes, complicated further by workarounds, hinder on-going ERP development. Consequently, benefits realisation is hindered as well. Moreover, when subsidiaries are unable to identify new benefits on their own and while the benefits may even vary from one subsidiary to another, the complexity of benefits realisation increases. Altogether, the article highlights four empirical findings on issues influencing post-implementation benefits realisation and four issues on post implementation ERP development in general.
Subject headings
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Keyword
- ERP
- Post-implementation
- Benefits realisation
- Information systems
- Informationssystem
Publication and Content Type
- ref (subject category)
- kon (subject category)
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