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Chatbots to Support Mental Wellbeing of People Living in Rural Areas: Can User Groups Contribute to Co-design?

Potts, C. (author)
School of Computing, Ulster University, Newtownabbey, UK
Ennis, E. (author)
School of Psychology, Ulster University, Derry-Londonderry, UK
Bond, R. B. (author)
School of Computing, Ulster University, Newtownabbey, UK
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Mulvenna, M. D. (author)
School of Computing, Ulster University, Newtownabbey, UK
McTear, M. F. (author)
School of Computing, Ulster University, Newtownabbey, UK
Boyd, K. (author)
School of Art, Ulster University, Belfast, UK
Broderick, T. (author)
Department of Sport, Leisure and Childhood Studies, Munster Technological University, Cork, Ireland
Malcolm, M. (author)
NHS Western Isles, Stornoway, UK
Kuosmanen, L. (author)
Department of Nursing Science, University of Eastern Finland, Kuopio, Finland
Nieminen, H. (author)
Department of Nursing Science, University of Eastern Finland, Kuopio, Finland
Vartiainen, A. K. (author)
Department of Nursing Science, University of Eastern Finland, Kuopio, Finland
Kostenius, Catrine, 1962- (author)
Luleå tekniska universitet,Omvårdnad och medicinsk teknik
Cahill, B. (author)
Nimbus Research Centre, Munster Technological University, Cork, Ireland
Vakaloudis, A. (author)
Nimbus Research Centre, Munster Technological University, Cork, Ireland
McConvey, G. (author)
Action Mental Health, Newtownards, UK
O’Neill, S. (author)
School of Psychology, Ulster University, Derry-Londonderry, UK
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 (creator_code:org_t)
2021-09-20
2021
English.
In: Journal of Technology in Behavioral Science. - : Springer. - 2366-5963. ; 6, s. 652-665
  • Journal article (peer-reviewed)
Abstract Subject headings
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  • Digital technologies such as chatbots can be used in the field of mental health. In particular, chatbots can be used to support citizens living in sparsely populated areas who face problems such as poor access to mental health services, lack of 24/7 support, barriers to engagement, lack of age appropriate support and reductions in health budgets. The aim of this study was to establish if user groups can design content for a chatbot to support the mental wellbeing of individuals in rural areas. University students and staff, mental health professionals and mental health service users (N = 78 total) were recruited to workshops across Northern Ireland, Ireland, Scotland, Finland and Sweden. The findings revealed that participants wanted a positive chatbot that was able to listen, support, inform and build a rapport with users. Gamification could be used within the chatbot to increase user engagement and retention. Content within the chatbot could include validated mental health scales and appropriate response triggers, such as signposting to external resources should the user disclose potentially harmful information or suicidal intent. Overall, the workshop participants identified user needs which can be transformed into chatbot requirements. Responsible design of mental healthcare chatbots should consider what users want or need, but also what chatbot features artificial intelligence can competently facilitate and which features mental health professionals would endorse.

Subject headings

MEDICIN OCH HÄLSOVETENSKAP  -- Hälsovetenskap -- Annan hälsovetenskap (hsv//swe)
MEDICAL AND HEALTH SCIENCES  -- Health Sciences -- Other Health Sciences (hsv//eng)

Keyword

Mental health
Co-creation
Conversational agents
Conversation design
Living labs
Nursing
Omvårdnad

Publication and Content Type

ref (subject category)
art (subject category)

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