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Insights and lesson...
Insights and lessons learned from trialling a mental health chatbot in the wild
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- Potts, Courtney (author)
- School of Computing, Ulster University, Newtownabbey, UK
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- Bond, Raymond (author)
- School of Computing, Ulster University, Newtownabbey, UK
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- Mulvenna, Maurice D. (author)
- School of Computing, Ulster University, Newtownabbey, UK
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- Ennis, Edel (author)
- School of Psychology Ulster, University Derry, Londonderry, UK
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- Bickerdike, Andrea (author)
- Munster Technological University, Cork, Ireland
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- Coughlan, Edward K. (author)
- Munster Technological University, Cork, Ireland
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- Broderick, Thomas (author)
- Munster Technological University, Cork, Ireland
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- Burns, Con (author)
- Munster Technological University, Cork, Ireland
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- McTear, Michael F. (author)
- School of Computing, Ulster University, Newtownabbey, UK
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- Kuosmanen, Lauri (author)
- University of Eastern Finland, Kuopio, Finland
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- Nieminen, Heidi (author)
- University of Eastern Finland, Kuopio, Finland
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- Boyd, Kyle A. (author)
- School of Art, Ulster University, Belfast, UK
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- Cahill, Brian (author)
- Nimbus Research Centre, Munster Technological University, Cork, Ireland
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- Vakaloudis, Alex (author)
- Nimbus Research Centre, Munster Technological University, Cork, Ireland
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- Dhanapala, Indika (author)
- Nimbus Research Centre, Munster Technological University, Cork, Ireland
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- Vartiainen, Anna-Kaisa (author)
- University of Eastern Finland, Kuopio, Finland
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- Kostenius, Catrine, 1962- (author)
- Luleå tekniska universitet,Omvårdnad och medicinsk teknik
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- Malcolm, Martin (author)
- Health Intelligence & Information Services, NHS Western Isles, Stornoway, UK
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(creator_code:org_t)
- IEEE, 2021
- 2021
- English.
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In: 2021 IEEE Symposium on Computers and Communications (ISCC). - : IEEE. ; , s. 1-6
- Related links:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Subject headings
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- This study reports on the development and âin the wildâ trialling of a chatbot (ChatPal) which promotes good mental wellbeing. A stakeholder-centered approach for design was adopted where end users, mental health professionals and service users were involved in the design which was centered around positive psychology. In the wild usage of the chatbot was investigated from Jul-20-Mar-21. Exploratory analyses of usage metrics were carried out using the event log data. User tenure, unique usage days, total chatbot interactions and average daily interactions were used in K-means clustering to identify user archetypes. The chatbot was used by a variety of age groups (18-65+) and genders, mainly those living in Ireland. K-means clustering identified three clusters: sporadic users (n=4), frequent transient users (n=38) and abandoning users (n=169) each with distinct usage characteristics. This study highlights the importance of event log data analysis for making improvements to the mental health chatbot.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)
Keyword
- Measurement
- Computers
- Data analysis
- Mood
- Mental health
- Medical services
- Chatbots
- Conversational user interfaces
- event log
- eHealth
- mental wellbeing
- co-design
- COVID-19
- Nursing
- Omvårdnad
Publication and Content Type
- ref (subject category)
- kon (subject category)
To the university's database
- By the author/editor
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Potts, Courtney
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Bond, Raymond
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Mulvenna, Mauric ...
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Ennis, Edel
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Bickerdike, Andr ...
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Coughlan, Edward ...
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show more...
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Broderick, Thoma ...
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Burns, Con
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McTear, Michael ...
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Kuosmanen, Lauri
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Nieminen, Heidi
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Boyd, Kyle A.
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Cahill, Brian
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Vakaloudis, Alex
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Dhanapala, Indik ...
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Vartiainen, Anna ...
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Kostenius, Catri ...
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Malcolm, Martin
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show less...
- About the subject
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- NATURAL SCIENCES
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NATURAL SCIENCES
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and Computer and Inf ...
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and Human Computer I ...
- Articles in the publication
- 2021 IEEE Sympos ...
- By the university
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Luleå University of Technology