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Can Chatbots Help S...
Can Chatbots Help Support a Person’s Mental Health? Perceptions and Views from Mental Healthcare Professionals and Experts
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- Sweeney, Colm (author)
- Ulster University, Coleraine, United Kingdom
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- Potts, Courtney (author)
- Ulster University, Coleraine, United Kingdom
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- Ennis, Edel (author)
- Ulster University, Coleraine, United Kingdom
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- Bond, Raymond (author)
- Ulster University, Coleraine, United Kingdom
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- Mulvenna, Maurice D. (author)
- Ulster University, Coleraine, United Kingdom
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- O’neill, Siobhan (author)
- Ulster University, Coleraine, United Kingdom
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- Malcolm, Martin (author)
- NHS Western Isles, United Kingdom
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- Kuosmanen, Lauri (author)
- University of Eastern Finland, Kuopio, Finland
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- Kostenius, Catrine, 1962- (author)
- Luleå tekniska universitet,Omvårdnad och medicinsk teknik
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- Vakaloudis, Alex (author)
- Cork Institute of Technology, Cork, Ireland
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- Mcconvey, Gavin (author)
- Action Mental Health, United Kingdom
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- Turkington, Robin (author)
- Ulster University, Coleraine, United Kingdom
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- Hanna, David (author)
- Ulster University, Coleraine, United Kingdom
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- Nieminen, Heidi (author)
- University of Eastern Finland, Kuopio, Finland
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- Vartiainen, Anna-Kaisa (author)
- University of Eastern Finland, Kuopio, Finland
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- Robertson, Alison (author)
- NHS Western Isles, United Kingdom
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- Mctear, Michael F. (author)
- Ulster University, Coleraine, United Kingdom
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(creator_code:org_t)
- 2021-07-15
- 2021
- English.
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In: ACM Transactions on Computing for Healthcare. - : ACM Digital Library. - 2691-1957 .- 2637-8051. ; 2:3
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https://ltu.diva-por... (primary) (Raw object)
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https://dl.acm.org/d...
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Subject headings
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- The objective of this study was to understand the attitudes of professionals who work in mental health regarding the use of conversational user interfaces, or chatbots, to support people’s mental health and wellbeing. This study involves an online survey to measure the awareness and attitudes of mental healthcare professionals and experts. The findings from this survey show that more than half of the participants in the survey agreed that there are benefits associated with mental healthcare chatbots (65%, p < 0.01). The perceived importance of chatbots was also relatively high (74%, p < 0.01), with more than three-quarters (79%, p < 0.01) of respondents agreeing that mental healthcare chatbots could help their clients better manage their own health, yet chatbots are overwhelmingly perceived as not adequately understanding or displaying human emotion (86%, p < 0.01). Even though the level of personal experience with chatbots among professionals and experts in mental health has been quite low, this study shows that where they have been used, the experience has been mostly satisfactory. This study has found that as years of experience increased, there was a corresponding increase in the belief that healthcare chatbots could help clients better manage their own mental health.
Subject headings
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Omvårdnad (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Nursing (hsv//eng)
Keyword
- Nursing
- Omvårdnad
Publication and Content Type
- ref (subject category)
- art (subject category)
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- By the author/editor
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Sweeney, Colm
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Potts, Courtney
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Ennis, Edel
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Bond, Raymond
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Mulvenna, Mauric ...
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O’neill, Siobhan
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show more...
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Malcolm, Martin
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Kuosmanen, Lauri
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Kostenius, Catri ...
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Vakaloudis, Alex
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Mcconvey, Gavin
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Turkington, Robi ...
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Hanna, David
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Nieminen, Heidi
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Vartiainen, Anna ...
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Robertson, Aliso ...
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Mctear, Michael ...
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show less...
- About the subject
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- MEDICAL AND HEALTH SCIENCES
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MEDICAL AND HEAL ...
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and Health Sciences
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and Nursing
- Articles in the publication
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ACM Transactions ...
- By the university
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Luleå University of Technology