Towards a sustainable user engagement framework in Living Labs

• Living Labs are one of the most common participatory design approaches that aim to facilitate user engagement throughout the innovation development process in real-life setting. This study explores and discusses how the process of voluntary user engagement in the Living Lab context is shaped, by including the users’ perspective. In so doing, a user engagement framework in Living Lab context is developed that includes the issues of user engagement in relation to the three themes, namely, voluntariness nature of user engagement in Living Labs, issues associated with real-life engagement, as well as immaturity of innovation in Living Lab setting, from the perspective of both users and innovation (or Living Lab) experts. The objective is to ensure sustainable user engagement and commitment throughout innovation processes in Living Labs. To achieve this goal, empirical data was collected through semi-structured interviews, open-ended questionnaires, and workshops in three European Living Lab projects, namely, UNaLab, U4IoT and USEMP.

Subject headings

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

Keyword

User engagement

Living Lab

Sustainable

Commitment

Innovation

Framework

Qualitative research

Adoption

Information systems

Informationssystem

Publication and Content Type

ref (subject category)

kon (subject category)