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Telephone advisory ...
Telephone advisory services : nursing between organisational and occupational professionalism
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- Fältholm, Ylva (author)
- Luleå tekniska universitet,Arbetsvetenskap
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Jansson, Anna (author)
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(creator_code:org_t)
- 2008
- 2008
- English.
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 23:1-2, s. 17-29
- Related links:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Subject headings
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- In this paper, we explore how telephone advisory services (TAS) and the implementation of new technology affect nurses and the nursing profession. This study shows that TAS and applied technology embodies ideas of standardisation and efficiency, and promotes an organisational professionalism such that it challenges occupational professionalism. Torn between organisational and occupational professionalism, the nurses develop strategies to deal with their contradictory demands.
Subject headings
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
Keyword
- Industrial Work Environment
- Industriell produktionsmiljö
Publication and Content Type
- ref (subject category)
- art (subject category)
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