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Amplifying the poli...
Amplifying the politics in Service Design
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- Akama, Yoko (author)
- RMIT University, School of Design, Melbourne, Australia
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- Light, Ann (author)
- Malmö universitet,Institutionen för konst, kultur och kommunikation (K3),University of Sussex, UK
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- Agid, Shana (author)
- Parsons School of Design, The New School, New York, United States
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(creator_code:org_t)
- UNISINOS - Universidade do Vale do Rio Dos Sinos, 2024
- 2024
- English.
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In: Strategic Design Research Journal. - : UNISINOS - Universidade do Vale do Rio Dos Sinos. - 1984-2988. ; 16:1, s. 34-45
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Abstract
Subject headings
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- Witnessing the speed of growth and reach in demand for service design (SD) confronts us to ask what neoliberal forces are behind this acceleration? Can services, systems and structures really improve at this velocity; what are we eroding and ignoring in turn? Pausing to ask about the direction and effect of change is critical to recognising SD’s implication in the status quo. This paper calls for a reflexive methodology of noticing precedents that are quotidian and dystopian to show how dominant logics of SD commodify social practices of relating and organizing. By slowing down to attend, listen and reflect, our approaches reveal existing rituals, values, nuances and commitments that teach us what an apolitical SD fails to see. Rather than adding aspirational methods, this paper calls for greater attention to the political in SD practice, sharing paths of resistance and reorientation toward ethical, transformative, self-determined service design work and learning.
Subject headings
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Keyword
- Politics
- Power
- Ethics
- Feminism
- Anthropology
- Reflexivity
Publication and Content Type
- ref (subject category)
- art (subject category)
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