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Capturing value-based leadership in practice : Insights from developing and applying an AI-interview guide

Bäckström, Ingela, 1963- (author)
Mittuniversitetet,Avdelningen för kvalitets- och maskinteknik
Ingelsson, Pernilla, 1968- (author)
Mittuniversitetet,Avdelningen för kvalitets- och maskinteknik
Snyder, Kristen, 1964- (author)
Mittuniversitetet,Avdelningen för kvalitets- och maskinteknik
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Hedlund, Christer, 1964- (author)
Mittuniversitetet,Avdelningen för kvalitets- och maskinteknik
Lilja, Johan, 1978- (author)
Mittuniversitetet,Avdelningen för kvalitets- och maskinteknik
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 (creator_code:org_t)
2018
2018
English.
In: International Journal of Quality and Service Sciences. - 1756-669X .- 1756-6703. ; 10:4, s. 422-430
  • Journal article (peer-reviewed)
Abstract Subject headings
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  • Purpose – The purpose of this paper is to present and discuss the results from the appreciative inquiry (AI)-inspired interviews to explore the underlying values held by top managers and to identify soft aspects ofleadership.Design/methodology/approach – Top managers were interviewed as a part of a research project withthe aim to support the development of value-based leadership that integrates company values, organizationalculture, customer needs and sustainable development. A structured interview guide, inspired by AI, wasdeveloped and used to pinpoint their motivation and vision of a good organization to understand the valuesthat the managers had and to identify soft aspects of leadership. The interviews were analyzed in workshopswith the whole research teamand structured and visualized through affinity diagrams.Findings – The results showed the underlying values held by top managers and identified soft aspects ofleadership.Practical implications – The presented interview guide can be used to identify the top managers’underlying values, and the presented results from the interviews can be used to inspire other managers andleaders to develop their leadership in their striving of good leadership and effective organizations.Originality/value – The paper explains how to apply an AI-inspired interview guide in finding out valuebasedleadership and soft aspects of leadership for enhancing organizational culture.

Subject headings

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Tillförlitlighets- och kvalitetsteknik (hsv//swe)
ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Reliability and Maintenance (hsv//eng)

Keyword

Values
Leadership
Appreciative Inquiry
Organizational culture
Value-based

Publication and Content Type

ref (subject category)
art (subject category)

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