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Ambiguities in the ...
Ambiguities in the early stages of public sector enterprise architecture implementation : outlining complexities of interoperability
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- Larsson, Hannu, 1985- (author)
- Örebro universitet,Handelshögskolan vid Örebro universitet
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(creator_code:org_t)
- Berlin, Heidelberg : Springer Berlin/Heidelberg, 2011
- 2011
- English.
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In: Electronic government. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783642228773 ; , s. 367-377
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Abstract
Subject headings
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- In recent years the development of eGovernment has increasingly gone from service provision to striving for an interoperable public sector, with Enterprise Architectures being an increasingly popular approach. However, a central issue is the coordination of work, due to differing perceptions among involved actors. This paper provides a deepened understanding of this by addressing the question of how differing interpretations of interoperability benefits affect the coordination in the early stages of implementing a public sector Enterprise Architecture. As a case-study, the interoperability efforts in Swedish eHealth are examined by interviews with key-actors. The theoretical framework is a maturity model with five levels of interoperability issues and benefits. The findings highlight the need to clarify decision-making roles, ambiguities concerning jurisdictions between authorities and that differing perceptions of IT-infrastructure is connected to overall goals. The paper also suggests a re-conceptualization of eGovernment maturity by moving away from sequential models.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Keyword
- eGovernment
- Interoperability
- Maturity models
- Implementation
- Coordination
- Complexity
- Informatics
- Informatik
Publication and Content Type
- ref (subject category)
- kon (subject category)
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