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Challenges in Imple...
Challenges in Implementing Citizen-centric e-Government Services in Rwanda
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- Mukamurenzi, Solange, 1979- (author)
- Örebro universitet,Handelshögskolan vid Örebro Universitet,College of Science and Technology, School of ICT, University of Rwanda, Kigali, Rwanda,CERIS
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- Grönlund, Åke, 1954- (author)
- Örebro universitet,Handelshögskolan vid Örebro Universitet,CERIS
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- Islam, M. Sirajul, 1974- (author)
- Örebro universitet,Handelshögskolan vid Örebro Universitet,CERIS
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(creator_code:org_t)
- InderScience Publishers, 2019
- 2019
- English.
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In: Electronic Government, an International Journal. - : InderScience Publishers. - 1740-7494 .- 1740-7508. ; 15:3, s. 283-302
- Related links:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Subject headings
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- Electronic government (e-government) faces challenges impeding its successful implementation. In the least developed countries, where e-government initiatives are developing but little research is done, it is difficult to know how to move forward with the development. As a contribution to increased knowledge, this study identifies e-government challenges in Rwanda. To this end, the study takes an interpretive approach and, from interviews and document analysis, identifies key e-government challenges. Those challenges include lack of a change management strategy, limited cooperation, language and literacy barriers, incomplete automation, difficulties with system integration, and a lack of intermediaries' management mechanisms. This paper analyses the challenges service providers would have to manage for e-government to improve and informs policymakers of the areas that need their attention for Rwanda to evolve towards the desired e-government. The study contributes to the yet scarce literature of e-government in Rwanda.
Subject headings
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Keyword
- challenges
- citizen-centric e-government
- developing country
- digital government
- East Africa
- electronic government
- e-government development
- e-government services
- Rwanda
Publication and Content Type
- ref (subject category)
- art (subject category)
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