Challenges in Implementing Citizen-centric e-Government Services in Rwanda

Mukamurenzi, Solange, 1979- (author): Örebro universitet,Handelshögskolan vid Örebro Universitet,College of Science and Technology, School of ICT, University of Rwanda, Kigali, Rwanda,CERIS

Grönlund, Åke, 1954- (author): Örebro universitet,Handelshögskolan vid Örebro Universitet,CERIS

Islam, M. Sirajul, 1974- (author): Örebro universitet,Handelshögskolan vid Örebro Universitet,CERIS

(creator_code:org_t)

InderScience Publishers, 2019
2019
English.
In: Electronic Government, an International Journal. - : InderScience Publishers. - 1740-7494 .- 1740-7508. ; 15:3, s. 283-302

Related links:: https://urn.kb.se/re...; show more...; https://doi.org/10.1...; show less...

Abstract Subject headings

Electronic government (e-government) faces challenges impeding its successful implementation. In the least developed countries, where e-government initiatives are developing but little research is done, it is difficult to know how to move forward with the development. As a contribution to increased knowledge, this study identifies e-government challenges in Rwanda. To this end, the study takes an interpretive approach and, from interviews and document analysis, identifies key e-government challenges. Those challenges include lack of a change management strategy, limited cooperation, language and literacy barriers, incomplete automation, difficulties with system integration, and a lack of intermediaries' management mechanisms. This paper analyses the challenges service providers would have to manage for e-government to improve and informs policymakers of the areas that need their attention for Rwanda to evolve towards the desired e-government. The study contributes to the yet scarce literature of e-government in Rwanda.

SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

By the author/editor: Mukamurenzi, Sol ...; Grönlund, Åke, 1 ...; Islam, M. Siraju ...

About the subject

SOCIAL SCIENCES: SOCIAL SCIENCES; and Media and Commun ...; and Information Syst ...

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