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Challenges in Imple...
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Mukamurenzi, Solange,1979-Örebro universitet,Handelshögskolan vid Örebro Universitet,College of Science and Technology, School of ICT, University of Rwanda, Kigali, Rwanda,CERIS
(author)
Challenges in Implementing Citizen-centric e-Government Services in Rwanda
- Article/chapterEnglish2019
Publisher, publication year, extent ...
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InderScience Publishers,2019
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printrdacarrier
Numbers
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LIBRIS-ID:oai:DiVA.org:oru-70148
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https://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-70148URI
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https://doi.org/10.1504/EG.2019.10016243DOI
Supplementary language notes
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Language:English
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Summary in:English
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Subject category:ref swepub-contenttype
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Subject category:art swepub-publicationtype
Notes
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Electronic government (e-government) faces challenges impeding its successful implementation. In the least developed countries, where e-government initiatives are developing but little research is done, it is difficult to know how to move forward with the development. As a contribution to increased knowledge, this study identifies e-government challenges in Rwanda. To this end, the study takes an interpretive approach and, from interviews and document analysis, identifies key e-government challenges. Those challenges include lack of a change management strategy, limited cooperation, language and literacy barriers, incomplete automation, difficulties with system integration, and a lack of intermediaries' management mechanisms. This paper analyses the challenges service providers would have to manage for e-government to improve and informs policymakers of the areas that need their attention for Rwanda to evolve towards the desired e-government. The study contributes to the yet scarce literature of e-government in Rwanda.
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Added entries (persons, corporate bodies, meetings, titles ...)
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Grönlund, Åke,1954-Örebro universitet,Handelshögskolan vid Örebro Universitet,CERIS(Swepub:oru)agd
(author)
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Islam, M. Sirajul,1974-Örebro universitet,Handelshögskolan vid Örebro Universitet,CERIS(Swepub:oru)slim
(author)
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Örebro universitetHandelshögskolan vid Örebro Universitet
(creator_code:org_t)
Related titles
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In:Electronic Government, an International Journal: InderScience Publishers15:3, s. 283-3021740-74941740-7508
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