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Ecosystem for custo...
Ecosystem for customer experience assurance
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- Cuadra, Antonio (author)
- Indra, Spain
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- Cutanda, Mar (author)
- Indra, Spain
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- Aurelius, Andreas (author)
- RISE,Acreo
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- Brunnström, Kjell, 1960- (author)
- RISE,Acreo
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- Lopez De Vergara, Jorge E. (author)
- Naudit, Spain
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- Varela, Martin (author)
- VTT, Finland
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- Laulajainen, Jukka Pekka (author)
- VTT, Finland
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- Morais, Anderson (author)
- Telecom, France
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- Cavalli, Ana Rosa (author)
- Telecom, France
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- Mellouk, Abdelhamid (author)
- UPEC, France
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- Augustin, Brice (author)
- UPEC, France
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- Perez-Mateos, Ismael (author)
- DYCEC, Spain
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(creator_code:org_t)
- 2013
- 2013
- English.
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In: 2013 International Conference on Smart Communications in Network Technologies, SaCoNeT 2013. - 9781479906949
- Related links:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Subject headings
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- Nowadays service providers focus all their effort on customers' satisfaction although determining the Quality of Experience (QoE) is not a trivial task. In addition, the evolution from traditional networks towards Next Generation Networks (NGN) is enabling service providers to deploy a wide range of multimedia services such as Internet Television (IPTV), Video on Demand (VoD), and multiplayer games services, all on the same underlying IP network. However, managing the satisfaction level of customers to provide a good user experience is not being an easy task due to the complexity of orchestrating network and customer data sources. This document proposes an ecosystem that allows managing customer experience in order to guarantee the quality levels delivered to end users, which is being implemented into the Celtic IPNQSIS project. The QoE ecosystem lies on a customer experience architecture formed by Data acquisition level, Monitoring level and Control Level. The work proposed in this paper will settle the basis of next generation Customer Experience Management systems.
Keyword
- Customer Experience
- Network Management
- Quality of Experience
- Service Quality Management
- Customers' satisfaction
- Internet television
- Multiplayer games
- Quality of experience (QoE)
- Service provider
- Video on demands (VoD)
- Complex networks
- Ecosystems
- IPTV
- Multimedia services
- Next generation networks
- Quality of service
- Sales
- Television broadcasting
- Video on demand
- Customer satisfaction
Publication and Content Type
- ref (subject category)
- kon (subject category)
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- By the author/editor
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Cuadra, Antonio
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Cutanda, Mar
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Aurelius, Andrea ...
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Brunnström, Kjel ...
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Lopez De Vergara ...
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Varela, Martin
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show more...
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Laulajainen, Juk ...
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Morais, Anderson
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Cavalli, Ana Ros ...
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Mellouk, Abdelha ...
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Augustin, Brice
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Perez-Mateos, Is ...
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2013 Internation ...
- By the university
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RISE