SwePub
Sök i LIBRIS databas

  Extended search

onr:"swepub:oai:DiVA.org:ri-49966"
 

Search: onr:"swepub:oai:DiVA.org:ri-49966" > Ecosystem for custo...

  • 1 of 1
  • Previous record
  • Next record
  •    To hitlist

Ecosystem for customer experience assurance

Cuadra, Antonio (author)
Indra, Spain
Cutanda, Mar (author)
Indra, Spain
Aurelius, Andreas (author)
RISE,Acreo
show more...
Brunnström, Kjell, 1960- (author)
RISE,Acreo
Lopez De Vergara, Jorge E. (author)
Naudit, Spain
Varela, Martin (author)
VTT, Finland
Laulajainen, Jukka Pekka (author)
VTT, Finland
Morais, Anderson (author)
Telecom, France
Cavalli, Ana Rosa (author)
Telecom, France
Mellouk, Abdelhamid (author)
UPEC, France
Augustin, Brice (author)
UPEC, France
Perez-Mateos, Ismael (author)
DYCEC, Spain
show less...
 (creator_code:org_t)
2013
2013
English.
In: 2013 International Conference on Smart Communications in Network Technologies, SaCoNeT 2013. - 9781479906949
  • Conference paper (peer-reviewed)
Abstract Subject headings
Close  
  • Nowadays service providers focus all their effort on customers' satisfaction although determining the Quality of Experience (QoE) is not a trivial task. In addition, the evolution from traditional networks towards Next Generation Networks (NGN) is enabling service providers to deploy a wide range of multimedia services such as Internet Television (IPTV), Video on Demand (VoD), and multiplayer games services, all on the same underlying IP network. However, managing the satisfaction level of customers to provide a good user experience is not being an easy task due to the complexity of orchestrating network and customer data sources. This document proposes an ecosystem that allows managing customer experience in order to guarantee the quality levels delivered to end users, which is being implemented into the Celtic IPNQSIS project. The QoE ecosystem lies on a customer experience architecture formed by Data acquisition level, Monitoring level and Control Level. The work proposed in this paper will settle the basis of next generation Customer Experience Management systems.

Keyword

Customer Experience
Network Management
Quality of Experience
Service Quality Management
Customers' satisfaction
Internet television
Multiplayer games
Quality of experience (QoE)
Service provider
Video on demands (VoD)
Complex networks
Ecosystems
IPTV
Multimedia services
Next generation networks
Quality of service
Sales
Television broadcasting
Video on demand
Customer satisfaction

Publication and Content Type

ref (subject category)
kon (subject category)

Find in a library

To the university's database

  • 1 of 1
  • Previous record
  • Next record
  •    To hitlist

Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.

 
pil uppåt Close

Copy and save the link in order to return to this view