Understanding Fire and Rescue Service Practices Through Problems and Problem-Solving Networks : An Analysis of a Critical Incident

• This study explores how the Fire and Rescue Service can better prepare for solving complex problems in emergencies by using the concept of problems and problem-solving networks. Primary and secondary data from an extensive fire incident were analysed, including semi-structured interviews and incident assessment reports. Complex problems that arise during emergencies can be challenging to define, and solutions can be difficult to identify. However, this study demonstrates that breaking down complex problems into sub-problems can facilitate the identification of what kind of problem-solving network is needed to be able to solve problems in emergencies. Overall, this study contributes to a deeper understanding of the rationale behind problem-solving network in emergency situations and highlights the importance of relationships in problem-solving network to address complex problems during emergencies. 

Subject headings

NATURVETENSKAP  -- Geovetenskap och miljövetenskap (hsv//swe)

NATURAL SCIENCES  -- Earth and Related Environmental Sciences (hsv//eng)

Keyword

Emergency services; Fires; Complex problems; Complexity framework; Critical incidents; Fire and rescue services; Primary data; Problem space; Problem-solving; Problem-solving network; Secondary datum; Sub-problems; Complex networks

Publication and Content Type

ref (subject category)

art (subject category)