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Applying a Template...
Applying a Template for Best Practice Documentation
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- Alwazae, Meshari (author)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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- Perjons, Erik (author)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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- Johannesson, Paul (author)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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(creator_code:org_t)
- Elsevier BV, 2015
- 2015
- English.
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In: Procedia Computer Science. - : Elsevier BV. - 1877-0509. ; 72, s. 252-260
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Abstract
Subject headings
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- Knowledge Management has become a key instrument for creating, identifying and sharing knowledge assets in organizations. Best Practice (BP) is a useful means for organizations to improve knowledge sharing. However, low quality of BP documentations can hinder a successful implementation of BPs, since practitioners may not be able to correctly and efficiently use them, or even trust them. In this paper, a BP Document Template (BPDT) for high quality documentation is presented. The final BPDT is a result of the combination of two templates, the first one created based on interviews with knowledge management experts and the second one based on a literature review using grounded theory. The final BPDT has been applied in three real-life organizations for demonstrating its benefits, drawbacks, completeness, ease of use, and whether it also supports both the design of BPs and the evaluation of already designed BPs. The demonstration showed promising results but also some drawbacks. The identified drawbacks can be used as input for future research.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Keyword
- Knowledge sharing
- Best practice
- Best practice documentation
- BP document template
Publication and Content Type
- ref (subject category)
- art (subject category)
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