A new performance management and measurement is made to bea helpful intervention

• This article focus on the conditions and reasons why organisational members articulate support for a newly introduced outcome-focused performance measurement and management system (PMS) in a public sector context. It does so through an analysis of the introduction of a performance measurement and management system named “Delivery Qualities” in a Swedish central government. The PMS was introduced by the Swedish government as a solution to societal critic, which initiated a process of handling and processing PMS in the case organisation. We argue that the reasons why members of the case organisation embraced the outcome-focused PMS are because it was not existing PMS. In the case, it is suggested that the outcome-focused PMS was, in essence,providing a more suitable link to ideas and ambition in the organisation.

Subject headings

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business -- Business Administration (hsv//eng)

Keyword

Performance measurement

Performance management

Evolution

Controlling accounting

Interpretive scheme

Publication and Content Type

ref (subject category)

kon (subject category)