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- Jonsson, Jakob,1968-Stockholms universitet,Klinisk psykologi (författare)
Reaching out to big losers : Brief motivational contact leads to sustained reductions in gambling over one year
- Artikel/kapitelEngelska
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- LIBRIS-ID:oai:DiVA.org:su-172361
- https://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-172361URI
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- Språk:engelska
- Sammanfattning på:engelska
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- Background and aims: We previously demonstrated that phone and letter-based motivational interventions with high expenditure gamblers had significant short term positive effects on gambling and use of responsible gambling tools. This report examines outcomes over twelve months.Design: A randomized controlled trial design with three conditions: feedback intervention by telephone, letter, or a no-contact control condition.Setting: Customers of Norsk Tipping gambling platforms.Participants: 1,003 statistical triplets from the top .5% of customers based upon annual expenditure, matched on sex, age, and net losses.Measurements: Primary outcome measure was gambling theoretical loss, derived from the Norsk Tipping customer database. Secondary outcomes were responsible gambling customer actions and whether the participant was retained as a NT customer.Findings: The results showed a positive and sustained effect of the phone and letter interventions over 12 months - the telephone group showed a 30% reduction in theoretic loss (d =0.44) and the letter group 13% (d =0.18), both outperforming the control group with a 7% reduction (d =0.11). The phone condition was superior to both the letter and control conditions in per protocol (p<0.001) and intention to treat analyses (ITT) (p< 0.018 and 0.001). Individuals in the phone condition took more responsible gambling actions. The letter condition had better outcomes than the control in the ITT only (p<0.001). Over 99% in the intervention groups were still customers during the follow-up year.Conclusions: A targeted telephone intervention with high expenditure customers effectively reduced theoretical losses over a 12 month period. Gambling companies can utilize this type of intervention as a response to their duty to care for customers.
Ämnesord och genrebeteckningar
- SAMHÄLLSVETENSKAP Psykologi Tillämpad psykologi hsv//swe
- SOCIAL SCIENCES Psychology Applied Psychology hsv//eng
- Behavioral feedback
- Motivational intervention
- Problem gambling
- Prevention
- Responsible gambling
- long term effect
- Psychology
- psykologi
Biuppslag (personer, institutioner, konferenser, titlar ...)
- Hodgins, David (författare)
- Munck, Ingrid (författare)
- Carlbring, PerStockholms universitet,Klinisk psykologi(Swepub:su)pecar (författare)
- Stockholms universitetKlinisk psykologi (creator_code:org_t)
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