Search: onr:"swepub:oai:DiVA.org:su-95598" >
Enhancing complaint...
-
Juell-Skielse, GustafStockholms universitet,Institutionen för data- och systemvetenskap
(author)
Enhancing complaint and problem management : design and evaluation of an M-service using pictures and positioning
- Article/chapterEnglish2012
Publisher, publication year, extent ...
-
IGI Global,2012
-
printrdacarrier
Numbers
-
LIBRIS-ID:oai:DiVA.org:su-95598
-
https://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-95598URI
-
https://doi.org/10.4018/978-1-4666-1568-7.ch007DOI
Supplementary language notes
-
Language:English
-
Summary in:English
Part of subdatabase
Classification
-
Subject category:vet swepub-contenttype
-
Subject category:kap swepub-publicationtype
Notes
-
M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The problems reported can then be effectively managed by the municipality using state-of-the-art workflow techniques. Furthermore, the municipality can inform citizens and companies of problems already reported or addressed, which can be visualized through interactive maps. In this study, a municipal e-service for complaint and problem management is transformed into an m-service and put into operation in a Swedish municipality. The experiences from developing the m-service comprise of a suggested design and several identified challenges. Suggestions for future research include the application of new technologies for positioning and the adaptation of the m-service to new cellular telephone models.
Subject headings and genre
Added entries (persons, corporate bodies, meetings, titles ...)
-
Stockholms universitetInstitutionen för data- och systemvetenskap
(creator_code:org_t)
Related titles
-
In:Innovative mobile platform developments for electronic services design and delivery: IGI Global, s. 113-1289781466615687
Internet link
Find in a library
To the university's database