ICT supported crisis communication and dialog

• This study explores how people use social media under serious social conditions, and how social media affects people’s behavior after a disaster based on the case of the March 2011 disaster in Japan. In this critical situation, where existing traditional media like phones, television, radio and newspapers did not work well, the Japanese exchanged and received information through social media. In fact some victims were rescued based on information via social media. Corresponding to people’s need, social media provided various services to support people immediately after the disaster. Therefore it seems that social media plays an important role in fostering a social network leading to horizontal communication, critical thinking, dialog; supporting social capital. This study reconsiders characteristics of social capital and its role in improving people’s lives and supporting democratic communication as well as the difficulties in people bonding together through social media.

Subject headings

NATURVETENSKAP  -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)

HUMANIORA  -- Filosofi, etik och religion -- Etik (hsv//swe)

HUMANITIES  -- Philosophy, Ethics and Religion -- Ethics (hsv//eng)

HUMANIORA  -- Filosofi, etik och religion -- Filosofi (hsv//swe)

HUMANITIES  -- Philosophy, Ethics and Religion -- Philosophy (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Mänsklig interaktion med IKT (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Human Aspects of ICT (hsv//eng)

SAMHÄLLSVETENSKAP  -- Psykologi -- Psykologi (hsv//swe)

SOCIAL SCIENCES  -- Psychology -- Psychology (hsv//eng)

Keyword

communication

crisis

democracy

dialog

information communication technology (ICT)

self-critical thinking

social media

Human-Computer Interaction

Människa-dator interaktion

Publication and Content Type

ref (subject category)

kon (subject category)