A roadmap for UX in rail : Changing tracks in train traffic research

• This paper presents a roadmap for promoting user experience (UX) in rail, in particular for professional workers in train traffic operations. There is a general neglect of UX aspects when designing for and interacting with various kinds of technology in the workplace, especially in safety-critical domains. We provide motivations for considering UX in safetycritical domains and present recent UX research. We outline a roadmap consisting of a research agenda with five avenues for future research on train traffic operation. We argue that our roadmap is well-aligned with the identified need for more research on UX at work. We hope future research will contribute to a deeper understanding of how positive experience at work matters in train traffic. 

Subject headings

NATURVETENSKAP  -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)

Keyword

Rail research

Safety-criticalsystem

User experience

Människa-dator interaktion

Human-Computer Interaction

Publication and Content Type

vet (subject category)

kon (subject category)