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Evaluation of a model for counseling patients with dyspepsia in Swedish community pharmacies.
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- Westerlund, Tommy, 1952 (author)
- Gothenburg University,Göteborgs universitet,Institutionen för samhällsmedicin, Avdelningen för socialmedicin,Institute of Community Medicine, Dept of Social Medicine
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- Allebeck, Peter, 1952 (author)
- Gothenburg University,Göteborgs universitet,Institutionen för samhällsmedicin, Avdelningen för socialmedicin,Institute of Community Medicine, Dept of Social Medicine
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- Marklund, Bertil, 1945 (author)
- Gothenburg University,Göteborgs universitet,Institutionen för samhällsmedicin, Avdelningen för allmänmedicin,Institute of Community Medicine, Dept of Primary Health Care
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- Andersson, Inga-Lisa (author)
- Brånstad, Jan-Olof (author)
- Sjöblom, Magnus (author)
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- (creator_code:org_t)
- 2003
- 2003
- English.
- In: American journal of health-system pharmacy : AJHP : official journal of the American Society of Health-System Pharmacists. - 1079-2082. ; 60:13, s. 1336-1341
- Journal article (peer-reviewed)
Abstract
Subject headings
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- The outcomes of a counseling model designed to help pharmacists care for customers seeking nonprescription treatment for dyspepsia in Swedish community pharmacies were studied. A protocol containing 10 key questions based on clinical guidelines about dyspepsia symptoms and on studies of drug-related problems (DRPs) was implemented in six community pharmacies in Sweden. During two weeks in April 2002, all adult customers seeking self-care for dyspepsia were asked to participate in the interview. Depending on a customer's answers, pharmacy personnel gave advice, intervened for DRPs, or referred the customer to a physician. Customers who received advice or intervention were followed up by telephone. A total of 319 customers who met the study criteria agreed to participate. Of these, 183 (57%) received self-care advice, 37 (12%) had DRPs, and 39 (12%) were referred to a physician because of their symptoms. Of the 198 customers fulfilling the criteria for a follow-up interview, 130 (66%) participated. Nearly all of these customers were satisfied with their visit to the pharmacy, and 9 in 10 were pleased with the advice received. Eighty-five percent claimed they had followed the self-care advice, and two in three said they felt better. DRPs were resolved in 19 (86%) of the 22 customers with DRPs who were followed up. Only one customer in five who was advised to see a physician actually did so. A counseling model designed to discover and resolve problems related to symptoms and drug use appeared to have a favorable impact on outcomes in customers with dyspepsia seeking nonprescription drug treatment in Swedish pharmacies.
Subject headings
- MEDICIN OCH HÄLSOVETENSKAP -- Medicinska och farmaceutiska grundvetenskaper -- Samhällsfarmaci och klinisk farmaci (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Basic Medicine -- Social and Clinical Pharmacy (hsv//eng)
Keyword
- Community Pharmacy
- Dyspepsia
- Over-the-counter Drugs
- Patient Information
- Pharmaceutical Services
Publication and Content Type
- ref (subject category)
- art (subject category)
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