Managerial communication practices - Health care managers’ everyday structuration

Arman, Rebecka, 1976 (author): Gothenburg University,Göteborgs universitet,Företagsekonomiska institutionen, Management & Organisation,Department of Business Administration, Management & Organisation

Wikström, Ewa, 1967 (author): Gothenburg University,Göteborgs universitet,Företagsekonomiska institutionen, Management & Organisation,Department of Business Administration, Management & Organisation

Dellve, Lotta, 1965 (author)

(creator_code:org_t)

2012
2012
English.
In: Scandinavian Journal of Public Administration. - 2001-7405 .- 2001-7413. ; 16:2, s. 143-163

Abstract Subject headings

The aim of this article is to describe and analyse observed managerial communication. The research questions concerned: What characterizes managerial communication practices and the organizational consequences? We make use of structuration theory and view communication as a social interaction process in which temporary structures are negotiated. Ten first- and second-line managers were shadowed. The managers used a combination of structuration of caring, interdependency and accountability typical of health care organizations. The communication practices were related to how new norms of reputation management were institutionalized through structuration. The types of structuration were sometimes contradictory and productive communication was rare or non-existent. The managerial communication practices had consequences for the power and domination and for which issues were signified as part of the agenda. The conclusions can be generalizable to other professional organizations.

By the author/editor: Arman, Rebecka, ...; Wikström, Ewa, 1 ...; Dellve, Lotta, 1 ...

About the subject

SOCIAL SCIENCES: SOCIAL SCIENCES; and Economics and Bu ...; and Business Adminis ...

Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.