Trust building strategies

• While research has demonstrated the importance of rapport in the effective and ethical elicitation of information in the HUMINT context, further research is needed to (a) distinguish it from related concepts and (b) to develop more precise measurement and manipulation of the construct. The current study drew on the trust literature in an attempt to clarify the structure of rapport. This research has focused on cognitive and affective processes leading to interpersonal trust (a willingness to take risk) and the characteristics that predict trustworthiness (i.e., ability, benevolence and integrity). In addition, we introduce a conceptual model that defines trust-building strategies as requiring predictability and genuineness, risk, reciprocity, and independence. These four principles informed the development of two fundamental trust-building strategies hypothesized to facilitate cooperation: strategies for demonstrating trustworthiness and strategies for demonstrating a willingness to trust. Preliminary results suggest that the cognitive (rather than the affective) component of trust may be key to eliciting cooperation in an interrogative context.

Subject headings

SAMHÄLLSVETENSKAP  -- Psykologi (hsv//swe)

SOCIAL SCIENCES  -- Psychology (hsv//eng)

Keyword

Investigative interviewing

Trust building

Trust

Rapport

Publication and Content Type

vet (subject category)

kon (subject category)