The sensitive nature of feedback as a sequential phenomenon

• Social actions such as advice and feedback are sensitive actions, often triggering emotional and defensive reactions. Moreover, just how to understand and describe such actions – for instance, as “constructive advice”, “complaints”, or even “insults” – is a potential point of contention and dispute for participants in interaction. Based on a corpus of video data from higher education, our research aims to develop a conceptual and empirically grounded understanding of the social organization of feedback. This study investigates how students and teachers orient towards the sensitive nature of feedback in critique sessions in architectural education. With a few examples from the data set, the study focuses on three issues: a) the sequential organization of feedback; b) the grounds for two (conflicting) orientations to the feedback; and c) the ongoing instructional work to make the students hear the feedback in the “right” way.

Subject headings

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Kommunikationsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Communication Studies (hsv//eng)

SAMHÄLLSVETENSKAP  -- Utbildningsvetenskap -- Lärande (hsv//swe)

SOCIAL SCIENCES  -- Educational Sciences -- Learning (hsv//eng)

SAMHÄLLSVETENSKAP  -- Utbildningsvetenskap -- Pedagogik (hsv//swe)

SOCIAL SCIENCES  -- Educational Sciences -- Pedagogy (hsv//eng)

Keyword

Feedback; Conversation Analysis; Higher Education

Publication and Content Type

ref (subject category)

kon (subject category)