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After Quantification: Quality Dialogue and Performance in a Swedish Municipality
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- Adolfsson, Petra, 1970 (author)
- Gothenburg University,Göteborgs universitet,Gothenburg Research Institute (GRI)
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- Wikström, Ewa, 1967 (author)
- Gothenburg University,Göteborgs universitet,Företagsekonomiska institutionen, Studier av organisation och samhälle,Department of Business Administration, Studies of Organization and Society
- (creator_code:org_t)
- 2007
- 2007
- English.
- In: Financial Accountability & Management. - 0267-4424. ; 23:1, s. 73-89
- Journal article (peer-reviewed)
Abstract
Subject headings
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- The article discusses the performance management and quality systems as widely accepted reform processes in the New Public Management (NPM). These reforms are said to be built on a rational model of decision making by gathering information from various accounting, auditing and accountability systems. The chief characteristic of this system is customer focus, which motivates the management and evaluation of an operation. The article further discusses how the model of quality dialogue was implemented by different administrations including the city administrative office, the upper secondary school, and the four districts of the City of Gothenburg.
Subject headings
- SAMHÄLLSVETENSKAP -- Statsvetenskap -- Studier av offentlig förvaltning (hsv//swe)
- SOCIAL SCIENCES -- Political Science -- Public Administration Studies (hsv//eng)
Keyword
- Quality dialogue
- Performance
- Accountability
Publication and Content Type
- ref (subject category)
- art (subject category)
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