Sharing of Mobile Tools: An ethnographic Workplace Study in a Car Repair Shop

• This paper reports from an ethnographic field study conducted in a car repair shop. Our focus is a computer-based maintenance-system provided by Volvo, used for serving the software systems controlling several components in the car. The system is designed as a cart, made mobile for transportation within the car repair shop. Several findings are presented in this paper, like problems sharing this mobile industrial tool amongst several people working in a car repair shop, physical design constraints and limited mobility of the tool within a car repair stall. Based on these findings concrete design implications are presented, as an aim to influence designers working with industrial artefacts.

Subject headings

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Publication and Content Type

ref (subject category)

kon (subject category)