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Managerial communication through legitimation practices
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- Arman, Rebecka, 1976 (author)
- Gothenburg University,Göteborgs universitet,Företagsekonomiska institutionen, Studier av organisation och samhälle,Department of Business Administration, Studies of Organization and Society
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- Dellve, Lotta, 1965 (author)
- Gothenburg University,Göteborgs universitet,Institutionen för medicin, avdelningen för samhällsmedicin och folkhälsa,Institute of Medicine, School of Public Health and Community Medicine
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- Wikström, Ewa, 1967 (author)
- Gothenburg University,Göteborgs universitet,Företagsekonomiska institutionen, Studier av organisation och samhälle,Department of Business Administration, Studies of Organization and Society
- (creator_code:org_t)
- 2008
- 2008
- English.
- In: 3rd Nordic Workshop on Health Management and Organization, Uppsala University, December 4-5.
- Conference paper (other academic/artistic)
Abstract
Subject headings
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- Purpose – This article examines managerial communication in health care organizations based on in-depth empirical observations of leaders’ everyday activities. Design/methodology/approach – A semi-structured observation study in combination with a qualitative interview study is used to investigate what leaders do and what is characterizing managerial communication. Data was collected shadowing ten leaders for approximately four days each at different hospitals in Sweden. Findings – This study concludes that managerial communication was characterized by three different types of legitimacy practices: a) professional legitimacy building processes, b) administrative legitimacy building processes, and c) organizational legitimacy building processes. Managerial communication through professional legitimacy, administrative legitimacy and organizational legitimacy ordered signification of issues and constructed domination systems in the organizations. Research limitations – This research was designed to describe the local leaders’ activities and experiences in the studied setting. Therefore the data provides access to ten leaders’ everyday activities at different hospitals but not to statistical data based on a larger group of leaders. Practical implications – The research contributes to the knowledge of the relevance of practitioners involved in leadership and managerial communication aimed at improving health care practices. Originality/value – The research focuses on managerial communication in health care organizations based on in-depth empirical observations of leaders’ everyday activities and thus up-dates the knowledge and concepts about what leaders do. Article Type: Research paper. Keywords: leadership, managerial communication, legitimacy practices, health care organization.
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Keyword
- leadership
- managerial communication
- legitimacy practices
- health care organization
Publication and Content Type
- vet (subject category)
- kon (subject category)
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