Business excellence models: limitations, reflections and further development

Dahlgaard, Jens Jörn (author): Linköpings universitet,Kvalitetsteknik,Tekniska högskolan

Chen, Chi-Kuang (author): Department of Industrial Engineering, Yuan Ze University, Zhongli City, Taiwan

Jang, Jiun-Yi (author): Department of Industrial Engineering, Yuan Ze University, Zhongli City, Taiwan

Banegas, Leonardo A. (author): Department of Industrial Engineering, Yuan Ze University, Zhongli City, Taiwan

Dahlgaard-Park, Su Mi (author): Lund University,Lunds universitet,Institutionen för tjänstevetenskap,Samhällsvetenskapliga institutioner och centrumbildningar,Samhällsvetenskapliga fakulteten,Department of Service Studies,Departments of Administrative, Economic and Social Sciences,Faculty of Social Sciences,Department of Service Management, Lund University, Lund, Sweden

(creator_code:org_t)

Informa UK Limited, 2013
2013
English.
In: Total Quality Management & Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 24:5-6, s. 519-538

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Abstract Subject headings

The use of business excellence models (BEM) has become popular in the last two decades, and several companies have learned how to use them and gained from such models. More companies, we assume, have experienced problems when using such models because of various weaknesses such as too-sophisticated assessment criteria, excessive paperwork, cumbersome procedures and a lack of focus, which have limited its use in practice. To respond to some of those problems, a new overall business excellence framework (BEF) has been developed which recommends adaption instead of adoption of existing BEM. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organisational culture/characteristics for guiding an organisation towards business excellence. A document-based empirical case of a world-class company, Boeing Aerospace Support, was investigated to illustrate how the overall BEF may work in practice as a complement to an existing BEM when companies adapt such models to their specific contexts.

business excellence models
total quality management
4P excellence
model
MBNQA
EFQM excellence model
self-assessment
change management
business excellence models; total quality management; 4P excellence model; MBNQA; EFQM excellence model; self-assessment; change management
TECHNOLOGY

By the author/editor: Dahlgaard, Jens ...; Chen, Chi-Kuang; Jang, Jiun-Yi; Banegas, Leonard ...; Dahlgaard-Park, ...

About the subject

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