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From Trust Converge...
From Trust Convergence to Trust Divergence: Trust Development in Conflictual Inter-Organizational Relationships
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- Brattström, Anna (author)
- Lund University,Lunds universitet,Företagsekonomiska institutionen,Ekonomihögskolan,Department of Business Administration,Lund University School of Economics and Management, LUSEM,Lund University (SE)
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- Faems, Dries (author)
- WHU Otto Beisheim School of Management,University of Groningen (NL)
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- Mähring, Magnus (author)
- Handelshögskolan i Stockholm,Stockholm School of Economics
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(creator_code:org_t)
- 2018-08-10
- 2019
- English 27 s.
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In: Organization Studies. - : SAGE Publications. - 1741-3044 .- 0170-8406. ; 40:11, s. 1685-1711
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http://dx.doi.org/10...
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Abstract
Subject headings
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- Whereas extant research on trust in interorganizational relationships tends to focus on trust convergence – i.e. members of one focal firm developing similar trust perceptions toward a partner firm – we shift focus to trust divergence – i.e. members of one focal firm developing different trust perceptions toward a partner firm. To explore trust divergence, we conduct an inductive, longitudinal study of one interorganizational relationship characterized by mutual transgressions. We identify shifts in attentional perspectives and referent categorizations as two novel mechanisms for theorizing trust development in interorganizational relationships. In particular, we develop a process model illuminating how these two mechanisms can contribute to trust development patterns in interorganizational relationships that are more discontinuous than existing models would predict. Moreover, we highlight the constructive implications of trust divergence for interorganizational collaboration in the presence of transgression and conflict.
Subject headings
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Keyword
- attentional perspective
- trust
- trust divergence
- referent social categorization
- distrust
- interorganizational relationships
Publication and Content Type
- art (subject category)
- ref (subject category)
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