onr:"swepub:oai:prod.swepub.kib.ki.se:235118199"
Search: onr:"swepub:oai:prod.swepub.kib.ki.se:235118199" > A patient satisfact...
- 1 of 1
- Previous record
- Next record
- To hitlist
A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK
- Ahmad, MS (author)
- Hicks, SR (author)
- Watson, R (author)
- show more...
- Ahmed, RA (author)
- Jones, L (author)
- Vaselli, M (author)
- Wu, MS (author)
- Hayat, F (author)
- Ratcliffe, L (author)
- McKenna, M (author)
- Hine, P (author)
- Defres, S (author)
- show less...
- (creator_code:org_t)
- 2022-01-25
- 2021
- English.
- In: Wellcome open research. - : F1000 Research Ltd. - 2398-502X. ; 6, s. 222-
- Journal article (peer-reviewed)
Abstract
Subject headings
Close
- Background: The perspectives and experiences of people hospitalised with COVID-19 have been under-reported during the coronavirus pandemic. We developed and conducted a COVID-19 patient satisfaction survey in a large university-affiliated secondary healthcare centre in Liverpool, UK, during Europe’s first coronavirus wave (April-June 2020). The survey found that care was rated highly, including among people of Black Asian and Minority Ethnic (BAME) backgrounds. However, sleep-quality and communication about medications and discharge-planning were identified as areas for improvement. Methods: To improve care for people with COVID-19 admitted to our centre, we designed an educational package for healthcare professionals working on COVID-19 wards. The package, implemented in August 2020, included healthcare worker training sessions on providing holistic care and placement of “Practice Pointers” posters. Patient satisfaction was re-evaluated during the second/third COVID-19 waves in Liverpool (September 2020 - February 2021). Results: Across waves, most (95%) respondents reported that they would recommend our hospital to friends and/or family and rated overall care highly. Comparison of the responses of second/third-wave respondents (n=101) with first-wave respondents (n=94) suggested improved patient satisfaction across most care domains but especially those related to having worries and fears addressed and being consulted about medications and their side-effects. Conclusions: People admitted with COVID-19 to our centre in Liverpool, including those from BAME backgrounds, rated the care they received highly. A simple education package improved the feedback on care received by respondents between the first and second/third waves. These UK-first findings are informing regional strategies to improve person-centred care of hospitalised people with COVID-19.
Publication and Content Type
- ref (subject category)
- art (subject category)
Find in a library
- Wellcome open research (Search for host publication in LIBRIS)
To the university's database
- 1 of 1
- Previous record
- Next record
- To hitlist
Find more in SwePub
- By the author/editor
- Ahmad, MS
- Hicks, SR
- Watson, R
- Ahmed, RA
- Jones, L
- Vaselli, M
- show more...
- Wu, MS
- Hayat, F
- Ratcliffe, L
- McKenna, M
- Hine, P
- Defres, S
- Wingfield, T
- show less...
- Articles in the publication
- Wellcome open re ...
- By the university
- Karolinska Institutet
Search outside SwePub
- Extend your search to:
- Google Book Search
- Google Scholar
Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.
- Copyright © LIBRIS - National Library Systems
- LIBRIS.kb.se
