Factors that hinder the implementation of process flow solutions in healthcare - Empirical findings from four emergency departments

• This paper investigates factors that hinder the implementation of process flow solutions in healthcare. Empirical findings are based on case studies from four emergency departments. A qualitative research method was used. The main factors can be categorized into following areas: management on strategic and operational level, professional hierarchies and traditions, existing knowledge paradigm. These areas are connected to a multifaceted customer conception with differing perceptions on what are value-creating activities which lead to insufficient patient focus in the implementation.

Subject headings

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)

Keyword

Implementation

Healthcare

Process flow solutions

Publication and Content Type

kon (subject category)

ref (subject category)