Quality assessment of structure and language elements of written responses given by seven Scandinavian drug information centres

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Amundstuen Reppe, LindaNordic University, Norway; Norwegian University of Science and Technology, Norway; St Olavs Hospital, Norway (författare)

Quality assessment of structure and language elements of written responses given by seven Scandinavian drug information centres

Artikel/kapitelEngelska2017

Förlag, utgivningsår, omfång ...

2017-02-05
SPRINGER HEIDELBERG,2017
electronicrdacarrier

Nummerbeteckningar

LIBRIS-ID:oai:DiVA.org:liu-137378
https://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-137378URI
https://doi.org/10.1007/s00228-017-2209-3DOI

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Språk:engelska
Sammanfattning på:engelska

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Anmärkningar

Funding Agencies|Faculty of Health Sciences, Nord-Trondelag University College, Steinkjer, Norway; Norwegian Regional Medicines Information and Pharmacovigilance centres (RELIS)
The aim of this study was to identify structure and language elements affecting the quality of responses from Scandinavian drug information centres (DICs). Six different fictitious drug-related queries were sent to each of seven Scandinavian DICs. The centres were blinded for which queries were part of the study. The responses were assessed qualitatively by six clinical pharmacologists (internal experts) and six general practitioners (GPs, external experts). In addition, linguistic aspects of the responses were evaluated by a plain language expert. The quality of responses was generally judged as satisfactory to good. Presenting specific advice and conclusions were considered to improve the quality of the responses. However, small nuances in language formulations could affect the individual judgments of the experts, e.g. on whether or not advice was given. Some experts preferred the use of primary sources to the use of secondary and tertiary sources. Both internal and external experts criticised the use of abbreviations, professional terminology and study findings that was left unexplained. The plain language expert emphasised the importance of defining and explaining pharmacological terms to ensure that enquirers understand the response as intended. In addition, more use of active voice and less compressed text structure would be desirable. This evaluation of responses to DIC queries may give some indications on how to improve written responses on drug-related queries with respect to language and text structure. Giving specific advice and precise conclusions and avoiding too compressed language and non-standard abbreviations may aid to reach this goal.

Ämnesord och genrebeteckningar

MEDICIN OCH HÄLSOVETENSKAP Medicinska och farmaceutiska grundvetenskaper Samhällsfarmaci och klinisk farmaci hsv//swe
MEDICAL AND HEALTH SCIENCES Basic Medicine Social and Clinical Pharmacy hsv//eng
Quality assurance; Health care; Drug information services; Information literacy

Biuppslag (personer, institutioner, konferenser, titlar ...)

Spigset, OlavNorwegian University of Science and Technology, Norway; St Olavs Hospital, Norway (författare)
Kampmann, Jens PeterBispebjerg Hospital, Denmark (författare)
Damkier, PerOdense University Hospital, Denmark (författare)
Rolighed Christensen, HanneBispebjerg Hospital, Denmark (författare)
Böttiger, YlvaLinköpings universitet,Avdelningen för läkemedelsforskning,Medicinska fakulteten,Region Östergötland, Klinisk farmakologi(Swepub:liu)ylvbo14 (författare)
Schjott, JanHaukeland Hospital, Norway; University of Bergen, Norway; Haukeland Hospital, Norway (författare)
Nordic University, Norway; Norwegian University of Science and Technology, Norway; St Olavs Hospital, NorwayNorwegian University of Science and Technology, Norway; St Olavs Hospital, Norway (creator_code:org_t)

Sammanhörande titlar

Ingår i:European Journal of Clinical Pharmacology: SPRINGER HEIDELBERG73:5, s. 623-6310031-69701432-1041

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Av författaren/redakt...: Amundstuen Reppe ...; Spigset, Olav; Kampmann, Jens P ...; Damkier, Per; Rolighed Christe ...; Böttiger, Ylva; visa fler...; Schjott, Jan; visa färre...

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Av lärosätet: Linköpings universitet

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