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- Bergholtz, Maria, et al.
(författare)
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Abstraction, Restriction, and Co-creation : Three Perspectives on Services
- 2010
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Ingår i: Advances in Conceptual Modeling – Applications and Challenges. - Berlin : Springer Verlag. - 9783642163845 ; , s. 107-116
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Konferensbidrag (refereegranskat)abstract
- The recent surge in the interest of services has brought a plethora of applications of the service concept. There are business services and software services, software-as-a-service, platform-as-a-service, and infrastructure-as-a-service. There is also a multitude of definitions of the service concept. In this paper, we propose not a new definition of service but a conceptual model of the service concept that views services as perspectives on the use and offering of resources. The perspectives addressed by the model are: service as a means for abstraction; service as means for providing restricted access to resources; and service as a means for co-creation of value.
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