| 1. |
- Ekelin, Annelie, et al.
(författare)
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Enrolling Local Strategic Actors in Public Portal Development
- 2011
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Ingår i: Electronic Government. - Delft : Springer. - 9783642228773 ; , s. 247-258
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Konferensbidrag (refereegranskat)abstract
- The focus of this paper is on seemingly mundane but essential aspects of network formation between actors in E-government contexts. It is based on a qualitative case study of portal development in public healthcare. The theoretical framework applied is Actor-Network Theory (ANT). The research question is: What factors contribute to the enrolment of strategic local actors in technology development in E-government? It was found that seemingly simple but basic functionalities like e.g. information about illnesses, rights, healthcare providers as well as personal e-services were of strategic importance for enrolling local actors to the process and to the portal, serving as a kind of “enrolment devices.” The reason is their capacity to provide useful functionality and communicate usefulness. Due to the complexity of the environment, local support based on perceived and future usefulness as well as long-term project organization safeguarding future development were seen as critical success factors.
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| 2. |
- Grönlund, Åke, 1954-
(författare)
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Connecting eGovernment to real government : the failure of the UN eParticipation index
- 2011
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Ingår i: Electronic government. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783642228773 ; , s. 26-37
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Konferensbidrag (refereegranskat)abstract
- eGovernment rankings are increasingly important as they guide countries’ focus of their efforts. Hence indexes must not just measure features of web sites but also accurately indicate underlying government processes. eGovernment rankings are in a process of maturation in that direction, moving from purely measuring web sites to assessing use and government qualities. One such measurement is the UN eParticipation index, intended to measure how well governments connect to their citizens. This paper analyzes the quality of the index by validating it against other indexes of government-citizen relations qualities, democracy, internet filtering, and transparency. Results: The relation between the index and democracy and participation is non-existent. Countries which are authoritarian or obstruct citizen internet use by filtering can score high on eParticipation by window-dressing their webs. We suggest that the eParticipation index includes an element of reality check and propose ways to do that.
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| 3. |
- Larsson, Hannu, 1985-
(författare)
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Ambiguities in the early stages of public sector enterprise architecture implementation : outlining complexities of interoperability
- 2011
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Ingår i: Electronic government. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783642228773 ; , s. 367-377
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Konferensbidrag (refereegranskat)abstract
- In recent years the development of eGovernment has increasingly gone from service provision to striving for an interoperable public sector, with Enterprise Architectures being an increasingly popular approach. However, a central issue is the coordination of work, due to differing perceptions among involved actors. This paper provides a deepened understanding of this by addressing the question of how differing interpretations of interoperability benefits affect the coordination in the early stages of implementing a public sector Enterprise Architecture. As a case-study, the interoperability efforts in Swedish eHealth are examined by interviews with key-actors. The theoretical framework is a maturity model with five levels of interoperability issues and benefits. The findings highlight the need to clarify decision-making roles, ambiguities concerning jurisdictions between authorities and that differing perceptions of IT-infrastructure is connected to overall goals. The paper also suggests a re-conceptualization of eGovernment maturity by moving away from sequential models.
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| 4. |
- Styvén, Maria Ek, et al.
(författare)
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"IT's Complicated..." : Influence of perceived sacrifice and trust on eService adoption
- 2011
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Ingår i: Electronic Government. - Berlin : Springer Science+Business Media B.V.. - 9783642228780 ; , s. 112-121, s. 112-121
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Konferensbidrag (refereegranskat)abstract
- In order to increase usage of e-government services, there is a need for better understanding of factors driving citizens’ use of such services. This study addresses the following research problem: How do trust, perceived sacrifice, and optimism bias influence citizens’ intentions to use public e-services? A model of e-service adoption is proposed and tested on a random sample of Swedish citizens. The model confirms the influence of trust and optimism bias, and the results also suggest that perceived sacrifice in terms of time and effort can be a strong predictor of behavioral intentions.
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