| 1. |
- Jaber, Amanda, et al.
(författare)
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Evaluating the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS)
- 2019
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Ingår i: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. - Valencia, Spain : ISCRAM. - 9788409104987 ; , s. 218-229
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Konferensbidrag (refereegranskat)abstract
- This work in progress paper presents an initial evaluation of the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS) conducted in a crisis response simulation project. TRAMS isdesigned to assess the resilience of crisis response teams. The TRAMS observation protocol uses six coreresilience functions from the Systemic Resilience Model as its theoretical foundation. Three independentobservers used the protocol during a pilot study and six actual simulation games. Strategies relating to three outof six core resilience functions could be identified. The observations made were distributed similarly among theobservers, indicating that the components of the TRAMS protocol are stable enough to continue developing theprotocol. This study describes changes made to the protocol since the original design, and describes how thestrategies relating to the six core resilience functions can be identified in the simulation games.
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| 2. |
- Johansson, Björn J. E., et al.
(författare)
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Crisis response during payment disruptions – the themes of TRAMS
- 2020
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Ingår i: Proceedings of the 17th ISCRAM Conference. - : Information Systems for Crisis Response and Management (ISCRAM). - 9781949373271 ; , s. 264-275
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Konferensbidrag (refereegranskat)abstract
- A qualitative analysis of observation protocols and audio recordings from 14 crisis response exercises has been conducted revealing eight themes reoccurring in multi-disciplinary team discussions about crisis response to large disruptions to the card payment system. The themes were: Coordinate and collaborate, Payment options, Cash circulation, Fuel and transportation, Security, Inform, communicate and the media, Hoarding and rationing, and Vulnerable groups. The analysis suggest that Swedish society is vulnerable to disruptions in the card payment services, largely due to a low diversity in payment options, the lack of prepared back up solutions for payment, and insufficient cash flows to support a cash only scenario. A longer (several days) disruption in the card payment system will demand coordinating mechanisms for information management, available payment options, and preparedness for rapid establishment of cash flows. Today, these mechanisms do not exist. Simulation exercises with stake-holders are an important mean for increasing awareness about these vulnerabilities and the challenges associated with coping with them. © 2020 Information Systems for Crisis Response and Management, ISCRAM. All rights reserved.
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| 3. |
- Johansson, Björn J. E., et al.
(författare)
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The lack of preparedness for payment disruptions in local community core businesses
- 2018
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Ingår i: ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management. - Rochester, NY (USA) : Rochester Institute of Technology. - 9780692127605 ; , s. 904-913
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Konferensbidrag (refereegranskat)abstract
- One of the most important infrastructures for society is the payment system. If this system malfunctions, it can lead to disruptions in other critical infrastructures. By developing resilience i.e. the ability to recover or resist different disruptions in complex dynamic systems, as well as analyzing and raising awareness about it, such events can hopefully be handled better. The purpose of this study is to gain an insight into the different sectors’ ways of dealing with disturbances in the payment system. Six participants from the food, fuel and bank sectors were interviewed using semi-structured questions. The interviews were conducted and data was analyzed using a thematic analysis approach. The results indicate a low level of resilience maturity among these organizations when it comes to handle long-term disruptions in the payment systems. The results provide valuable input to the project and a better understanding of payment infrastructure resilience.
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